Business Communication (A Level)

What are the uses of effective communication in business? Except…

• To reduce productivity
• Overcoming or avoiding conflict
• Help develop the potential of each employee
• Build a conducive and professional work atmosphere

State the important benefits of information technology in the field of big business

• The emergence of new business opportunities (E-business)
• Reduce production and operational costs
• Simplify the process of communication and monitoring of each employee
• All the answers are correct

The following are the effectiveness of internal communication that can have an impact on many areas of business, except…

• Staff motivation – and thus labor productivity
• Number and quality of ideas generated by staff
• Speed of response to market changes
• Slow communication

What factors do managers consider before deciding on a good communication method?

• The importance of written records that messages have been sent and received
• Disadvantages of staff input or two-way communication
• The amount of data to be communicated - the faster and less detailed the message, the more likely it is that verbal communication will be adequate
• Cost - electronic media often require low-cost resources, but once acquired, email is cost-effective

Which of the following is a weakness in oral and written communication?

• The weakness of oral communication is that it is easily influenced by noise, while written communication is often difficult to read
• The weakness of oral communication is that it is easy to understand, while written communication is more structured
• The weakness of oral communication is that it can be asked quickly, while in written communication there is no direct response
• The weakness of oral communication is the absence of permanent accurate records, while written communication is easy to distribute

Which of the following is a common reason why communication barriers often occur?

• Failure in one of the stages of the communication process
• Poor attitudes of either the sender or the receiver
• Physical reasons
• All answers are correct

A form of communication by saying words orally and directly to the interlocutor, is called?

• Formal communication
• Written communication
• Verbal communication
• Visual Communication

Communication that is carried out through writing carried out in correspondence activities by post, is referred to as?

• Formal communication
• Written communication
• Verbal communication
• Visual Communication

The following are steps that managers should take to minimize the impact of communication barriers, except

• Make sure the message is clear and precise, but detailed enough
• Keep the communication channel as long as possible
• Ensure communication channels are clear for all involved
• Make sure the physical condition matches the message you want to hear or receive in other ways

What are the common problems of horizontal communication?

• Don't spread gossip and rumors that can disturb and cause insecurity
• Prospects and goals of different departments may conflict
• The same department may be able to understand the culture, ways of working, goals, problems, or technical language of others
• All answers are correct