COPS Quiz
Authored by Vicky Minardi
Professional Development
1st - 3rd Grade
Used 241+ times
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Does COPS TT relate to an emergency which can be handled by calling 911?
Yes
No
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When I raise a reinstatement ticket, it enters in the COPS category of ticket Issue.
TRUE
FALSE
3.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
When I create a COPS TT, I need to check: Select all correct
a. If there is a duplicate ticket
b. If SOP has been followed
c. If all documents are provided (In my TT) in order to help the team I am contacting , to solve my issue
d. The answer is D because I (D)on’t know
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which tool can be really useful in order to prevent our TT to be close without a proper resolution: Select all correct
a. CSI
b. The book by Steve Farrow, Amy Strachan “The Really Useful Science Book”
c. Amazon Diagnostic
d. SOPs/WIKIs
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
I am now a legend of COPs Ticketing and I will always check for duplicates and follow our SOPs before creating the tickets in Amazon diagnostic, because it will help me to close my cases faster and with a better resolution.
TRUE
FALSE
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