COPS Quiz

Does COPS TT relate to an emergency which can be handled by calling 911?

• Yes

• No

When I raise a reinstatement ticket, it enters in the COPS category of ticket Issue.

• TRUE

• FALSE

When I create a COPS TT, I need to check: Select all correct

• a. If there is a duplicate ticket

• b. If SOP has been followed

• c. If all documents are provided (In my TT) in order to help the team I am contacting , to solve my issue

• d. The answer is D because I (D)on’t know

Which tool can be really useful in order to prevent our TT to be close without a proper resolution: Select all correct

• a. CSI

• b. The book by Steve Farrow, Amy Strachan “The Really Useful Science Book”

• c. Amazon Diagnostic

• d. SOPs/WIKIs

I am now a legend of COPs Ticketing and I will always check for duplicates and follow our SOPs before creating the tickets in Amazon diagnostic, because it will help me to close my cases faster and with a better resolution.

• TRUE

• FALSE