COPS Quiz

COPS Quiz

1st - 3rd Grade

5 Qs

quiz-placeholder

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COPS Quiz

COPS Quiz

Assessment

Quiz

Professional Development

1st - 3rd Grade

Practice Problem

Hard

Created by

Vicky Minardi

Used 241+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Does COPS TT relate to an emergency which can be handled by calling 911?

Yes

No

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When I raise a reinstatement ticket, it enters in the COPS category of ticket Issue.

TRUE

FALSE

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

When I create a COPS TT, I need to check: Select all correct

a. If there is a duplicate ticket

b. If SOP has been followed

c. If all documents are provided (In my TT) in order to help the team I am contacting , to solve my issue

d. The answer is D because I (D)on’t know

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which tool can be really useful in order to prevent our TT to be close without a proper resolution: Select all correct

a. CSI

b. The book by Steve Farrow, Amy Strachan “The Really Useful Science Book”

c. Amazon Diagnostic

d. SOPs/WIKIs

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

I am now a legend of COPs Ticketing and I will always check for duplicates and follow our SOPs before creating the tickets in Amazon diagnostic, because it will help me to close my cases faster and with a better resolution.

TRUE

FALSE

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