Billing review 1

What is a billing cycle?

• The interval of time that an add-on is going to last in the account.

• The interval of time from the first day of a customer billing period until the final date. And recurs every month.

• The last day that the customer is able to pay the bill.

True or false. The billing cycle should always be between the 01st of every month until the 30th for all the Koodo accounts?

• True

• False

How many billing cycle option does koodo offers for our usotmers?

• 10

• 1

• 14

Taking in consideration the close date of the customer is the 14 of every month. When is going to be the start date?

• 13 of the month.

• 16 of the month.

• 15 of the month.

What is the start date?

• The first day, right after the customer makes a rate plan change.

• One day after a holiday

• The first day of a monthly bill cycle.

What is a close date?

• The last day to pay the billing

• The period of time how the bill was running

• The last day of a monthly bill cycle.

What is a bill date?

• The specific period of time on how the billing cycle is running.Contains a customer usage from the previous start date until the close date.

• Last day to pay for the Koodo bill

• The last day of a billing cycle.

What is a due date?

• First day of a billing cycle.

• Last day of a billing cycle.

• The last day to pay the Koodo bill. Normally is 5 calendar days prior the next cycle close date.

When the customer start date is on the 25th of every month, when is going to be the due date?

• 19 of the month

• 18 of the month

• 20 of the month

What is billed usage?

• The histoy of the calls ONLY.

• When customer has extra charges on his/her bill.

• Any kind of usage that customer may have from previous billing cycles which are already reflected on the bill.