SUB-COOR PROGRAM

When you call, you need to state your name and….

• The name of your company

• Hello!

• No other information needs to be stated.

What is important about your voice?

• The volume

• The Speed

• The tone

• All of the above

What item (s) below are considered OK during calls?

• Chewing gum

• Music on the background

• You shouldn’t have any distraction.

You are on a call and your colleague wants to have a conversation with you. What do you do?

• Put your customer on hold.

• Tell your colleague to wait.

• Hang up and entertain your colleague’s concern.

Your customers sounds concerned and says, “Bakit may account ako sa inyo? Hindi naman ako nag-register ah.” What is the best response to this statement?

• Sorry po na hindi nyo alam ang tungkol sa sub-coordinator account nyo. Huwag po kayong mag-alala, pwede nating tingnan ang mga posibleng dahilan paano po nagyari ito.

• Sigurado po ba kayo na hindi kayo nag-apply bilang sub-coordinator?

• Ganun po ba? Sige po, tatawag po ako sa inyo ulit tungkol dito.

Which message do we need to convey to our customers?

• We are here to do straight business with you.

• We are in control.

• We are willing to hear your concerns and we are ready to help you.

When talking to our customers, we must always stick to the script provided as to avoid errors.

• TRUE

• FALSE

Which word best describes you?

• Awesome

• Beautiful

• Truly amazing

Active listening means...

• Not being sarcastic and demanding.

• Carefully listening to a person then summarizing what you have understood in order to clarify points

• Focusing on resolving the issue immediately.

Which among the following is not an objective of the Sub-coordinator Program?

• Increase commission

• Increase number of sub-coordinators

• Increase MTD