Communication for iSMART Staff _ Wrap Up

They are the world’s largest __________ of baby foods.

• supplier

• research

• officer

• journalist

_____________ agency is an agency that finds people to fill particular jobs or finds jobs for unemployed people.

• Travel

• Employment

• Unemployment

• Tourist

A ______ is an expert who gives advice. Sometimes a business will rely on the guidance of this person to help change its image.

• customer

• buyer

• retailer

• consultant

A __________ is someone you work with at your job. When you are a teacher, the other teachers are your ___________.

• colleague/ colleagues

• college/ colleges

• client/ clients

• employer/ employers

These people are the employees of a company.

• staff

• clients

• partners

• colleagues

have a query = ?

• have an idea

• have a comment

• have a question

• have an opinion

We aim to improve the customer _________ by responding more quickly to queries.

• feelings

• background

• finance

• experience

When you give ___________, it means you offer a helpful response to someone's work or idea.

• feedback

• service

• report

• option

A department that answers customer questions is called _____.

• Security

• Academic

• Customer Support

• Human and Resources

There's nothing like a good advertising ________to boost sales.

• campaign

• organization

• offer

• department