Knowledge Recap - Stakeholders

You receive an email from the fire safety company your organisation uses, stating that your annual fire risk assessment is due. This company is an example of:

• an internal customer

• a supplier

• an investor

• a government representative

The correct order of engagement levels in the stakeholders engagement assessment matrix is:

• unaware, resistant, neutral, supportive, leading

• leading, supportive, resistant, unaware, neutral

• resistant, supportive, neutral, unaware, leading

• supportive, neutral, unaware, leading, resistant

An example of one-way communication with stakeholders is:

• a teleconference

• posting a status update on a social media platform

• attendance at a networking meeting for stakeholders

• a radio advertisement

it is important to adopt a positive approach when communicating with stakeholders. Adopting a proactive approach means:

• accepting change without challenging it

• responding to events after they have happened

• eliminating problems before they appear

• reacting to a problem as it occurs

The term ‘stakeholder’ means:

• anyone who is interested in working for an organisation

• the organisation’s board of directors

• all people who hold an interest in the organisation

• other organisations that do business with the organisation

Where a stakeholder is identified as having high interest and low power, an organisation should:

• keep them satisfied

• monitor their interests and power

• manage them closely

• keep them informed

When managing a project, unresolved conflict with stakeholders will most likely result in:

• more stakeholders becoming aware of the project

• an increase in the number of stakeholders engaged in the project

• the development of barriers to cooperation and collaboration

• an improved possibility of promotion

An example of an internal customer is:

• a regular client who also recommends the services of the organisation to new clients

• a representative from the professional body associated with the organisation

• an employee of the organisation who is not a shareholder

• a shareholder in the organisation who is not an employee