Operations Management

Name the 4 Advantages of operations management.

• Reduce the costs.

• Increase the revenue.

• Reduce the amount of investment.

• Enhance employee availability.

• Provide the impetus for new innovation.

There are 6 main elements of customer/client needs, name 2.

• Lower costs.

• Higher cost.

• Less adaptability.

• Bad customer service.

• Shorter lead time.

What is the outcome for an organisation producing a product right the first time?

• Higher variability.

• Longer lead time.

• Higher quality.

What is the outcome for an organisation reacting to changes quickly?

• Service.

• Greater adaptability.

• Lower quality.

The processing of information is one aspect of the transformation model.

• True.

• False.

Name the 4 distinctive characteristics of an operations-management model.

• Volume of output.

• Variety of output.

• Variation of output.

• Visibility of output.

• Velocity of output.

There are no differences in the manner products and services are transformed.

• True.

• False.

The transformation process types for manufacturers and service providers are both based on the variety and volume of outputs.

• True.

• False.

What should businesses always develop as they aim to satisfy the needs of customers? A _____ Advantage.

Name the 3 interdependent components of products.

• Concept (idea).

• Serving consumers.

• Package composition of products & services.

• Process for creating the package.