Stakeholders

In an effort to identify stakeholders who may be affected by your project, you're looking over the organizational structure of your client's company. As you identify stakeholders on the organizational chart, you request meetings with each stakeholder. You'll document the information you learn about each stakeholder in the stakeholder register. This register can then be used as an input to which of the following processes?

• Identify Risks and Develop Project Charter

• Plan Quality Management and Manage Quality

• Perform Integrated Change Control and Plan Communications Management

• Plan Risk Management and Collect Requirements

As a project manager, you overhear three of your agile team members debating the best way to design the acceptance test for a user story. They have reached a stalemate and can't decide how to proceed. What should you do?

• Tell the team you will meet with the customer and let them know the answer

• Since this has become an impediment to progress, evaluate the options and identify the best design

• Gather the rest of the team to discuss the issue and come up with a collective solution

• Join the conversation and explain the requirements needed for the test

As a project manager, you are unable to allocate as much time as you would like to interact with your stakeholders. Which of the following stakeholders will you make it a priority to get to know?

• The department employee who is unfamiliar with the product of the project, but open to the positive impacts he believes the product will have on his work environment

• The project sponsor, with whom you have successfully worked on many projects

• The manager of the department that will use the product of the project, who is known to be resistant to change

• The stakeholder who is an expert on the product of the project, but is not interested in implementing it in his department

You are planning a project to develop a website for a large medical center. The site will be used by patients, medical professionals, support staff, and insurance company representatives. Which tools will best help you determine the current attitudes of stakeholders toward the project and the level of engagement you will need from each of these groups?

• Assumption and constraint analysis

• Data analysis and resource management plan

• Trend analysis and requirements traceability matrix

• Stakeholder register and stakeholder engagement assessment matrix

The team is working on the development of a new product that is designed to appeal to individuals of all ages throughout the world. Because of the diversity of the stakeholder base, the team as decided to group stakeholders by category in order to plan effective stakeholder engagement strategies. Which of the following tools will be most beneficial in this effort?

• Benefits management plan, focus group, power/interest grid

• Power/interest grid, stakeholder cube, salience model

• Salience model, traceability matrix, prioritization

• Resource breakdown structure, prioritization, multicriteria decision analysis

You are managing a project to update an existing payroll application. You have identified and analyzed your stakeholders and taken measures to ensure positive stakeholder engagement and to ensure that requirements will meet project objectives. The stakeholder register has been an important part of much of this effort. What is a stakeholder register?

• A table that links requirements to project objectives

• An approach to increase the support and minimize negative impacts of stakeholders

• A project document containing assessment and classification information regarding identified stakeholders

• A process of systematically gathering and analyzing quantitative and qualitative information to determine whose interests must be taken into account throughout the project

A primary goal of your project is to decrease the amount of time it takes for service technicians to help customers resolve issues via an online chat function. The current process includes correctly verifying client authentication information, assessing the problem, and then solving it. The team thinks a technical fix is needed to improve the chat functionality to support the goal of decreasing the time required to resolve customer problems. The customer service representatives think the process is at fault. A few team members have also expressed concern that the customer service representatives are interfering with their work by trying to take on a larger role than is appropriate for the project. The tension among stakeholders is escalating, and leadership is concerned. There has been discussion about who should assign roles for the project. The role of each stakeholder is determined by:

• The project manager and the stakeolder

• The team and the project manager

• The project manager and the sponsor

• The stakeholder and the sponsor

You are managing a project to develop an organization's new website. The site will be highly complex and interactive, and neither your project team nor the client has much experience with this type of website development.

• The project sponsor failed to provide adequate support for the project

• Communications arrangements were inadequate and did not provide the required information to interested parties

• The project charter and project manageent plan were not thoroughly explained to or adequately reviewed by the client

• A key stakeholder was not adequately engaged in the project

You know that some groups within your organization are going to provide input to requirements that may impact your ability to develop a realistic schedule. Managing stakeholder expectations is always important, but achieving stakeholder satisfaction will be more critical with some groups than with others. All the following are parts of the team's stakeholder management effort except:

• Managing stakeholders' expectations

• Giving stakeholders added value

• Identifying stakeholders

• Determining stakeholders' needs

The project has been going well, except for the number of changes being made. The product of the project is being installed into seven different departments within the company and will greatly improve deparmental performance when operational. The team has selected the appropriate processes for use on the project. The project manager is a thechnical expert and has been trained in communications and managing people. Which of the following is the most likely cause of the project changes?

• Some stakeholders were not identified

• The project should have used more of the project management processes

• The project should have more management oversight since it will result in such great benefits to the company

• The project manager was not trained in understanding the company environment