day 3

1-Which is missing from the following normal cycle

Wo Request – Check Compo - …………. – Allow assign cpe

• a- Call back to crm

• b- Wo problem

• c- Network Activation

2- TE Problem SLA is

• a- 5 working Days

• b- 7 working days

3-In which status We Configure service on system

• a- Network activation configuration

• b- Call back to crm

• c- Check compo

4-In case there is a problem happened during the “OM” normal cycle, the SLA wil be calculated from :

• a- Order creation

• b- Last TT

• c- The next activity after solving the problem

5-SLA will be calculated hourly not from the next day

• a- True

• b- False