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Communication

Authored by Heah Wei

Life Skills

Professional Development

Used 9+ times

Communication
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10 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

How will you greet the guest when you answer the phone?

"Eh, hello"

"Who is this?"

"Can I help you?"

"Good morning/afternoon/evening."

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of these should NOT be avoided for effective communication?

Noise.

Problems.

Extract main idea.

Wrong assumptions.

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The _______ is responsible for extracting meaning from the message.

Decoder

Encoder

Channel

Medium

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is communication without words?

Telepathy.

Sign language.

Non-verbal communication.

Keeping quiet.

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is body language?

Speak from your point of view.

Postures, gestures, an facial expressions.

The exchange of information through the use of words.

Your words say one thing but your body language say another.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Good listening skills include:

a message, a sender, and a receiver.

showing interest, hearing the message and not interrupting.

Labeling and talking slowly.

Written communication and a receiver.

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

What emotion are the eyes showing?

Sad.

Angry.

Arrogant.

Terrified.

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