Communication

How will you greet the guest when you answer the phone?

• "Eh, hello"

• "Who is this?"

• "Can I help you?"

• "Good morning/afternoon/evening."

Which of these should NOT be avoided for effective communication?

• Noise.

• Problems.

• Extract main idea.

• Wrong assumptions.

The _______ is responsible for extracting meaning from the message.

• Decoder

• Encoder

• Channel

• Medium

What is communication without words?

• Telepathy.

• Sign language.

• Non-verbal communication.

• Keeping quiet.

What is body language?

• Speak from your point of view.

• Postures, gestures, an facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

Good listening skills include:

• a message, a sender, and a receiver.

• showing interest, hearing the message and not interrupting.

• Labeling and talking slowly.

• Written communication and a receiver.

What emotion are the eyes showing?

• Sad.

• Angry.

• Arrogant.

• Terrified.

When the person receiving a message interprets it the same way the sender meant it, it is

• Good communication.

• Effective communication.

• Confusing communication.

• Specific communication.

What is one way to avoid a misunderstanding?

• Ask questions.

• Be specific.

• Clear you mind.

• All the above.

Which of the following is NOT a barrier for effective communication?

• Past experiences.

• Having good internet signal.

• Language.

• Culture background