Module 1 Lesson 1.1. Take Table Reservations

A customer may be dissatisfied with his meal or may find the quality to be below his standards and there will be instances that he/she will find the need to vent anger or annoyance before the problem can be resolved.

• Caring for Upset Customer

• Exceptional Quality

• Food Quality

• Speed of Service

This is integral to a positive dining experience no matter what the restaurant service type is. A guest will likely form expectations as to how long they should wait for the food orders.

• Caring for Upset Customer

• Speed of Service

• How to Serve and Clear Food

• How to Answer the Phone in a Busy

Managers should train their servers in proper table etiquette if they are unsure of how to proceed in a serving or clearing situation.

• Caring for Upset Customer

• Speed of Service

• How to Serve and Clear Food

• How to Answer the Phone in a Busy

If the phone rings while you are helping another guest, politely asks the guest to excuse for a moment, and then answer the phone.

• Caring for Upset Customer

• Speed of Service

• How to Serve and Clear Food

• How to Answer the Phone in a Busy

In any restaurant or food service environment, speaking should always involve the utmost respect and courtesy. This goes for all workers.

• How to Speak with Customer

• Memorable Service

• Quality Atmosphere

• Quality Atmosphere

The most important than food quality is the customers’ experience from the time they enter the restaurant until the time they walk out the doors.

• How to Speak with Customer

• Memorable Service

• Quality Atmosphere

• Quality Atmosphere

Make deliberate choices with lighting. Consider your concept and be sure the strength of the light suits the tone you wish to portray to your guests.

• How to Speak with Customer

• Memorable Service

• Quality Atmosphere

• Exceptional Quality

Choose music carefully. Make sure the volume of your music is audible but not distracting. Music should help create the ambience rather than overwhelm it.

• How to Speak with Customer

• Exceptional Quality

• Quality Atmosphere

• Food Quality

This is not only important to the customers’ impressions of the overall restaurant experience but it is important for their health as well. Guests’ health should never be compromised.

• How to Speak with Customer

• Exceptional Quality

• Quality Atmosphere

• Food Quality

When customers come through your doors, they expect quality in every aspect of the restaurant. Guests are looking for a value in the things they see, taste, and touch and so providing them this will certainly leave a good taste in their mouths.

• How to Speak with Customer

• Exceptional Quality

• Quality Atmosphere

• Food Quality