Accessibility

True or False: Royal Caribbean offers a wide range of autism friendly products and services on most cruises.

• True

• False

True or False: Accessible Stateroom Price Protection is only applied to US bookings on sailings to and from the US.

• True

• False

True or False: A guest with a disability requests an accessible oceanview stateroom and there are no accessible staterooms in that super category. An accessible balcony IS available. In this situation, you can offer the accessible balcony stateroom for the same fare as the accessible oceanview stateroom.

• True

• False

True or False: Some accessible stateroom inventory is hidden and can only be booked by contacting the Access department.

• True

• False

What is the remark code used to indicate a guest on the booking has special needs?

• RN

• AX

• SN

• XC

Which of the following would be the best way to ask a guest why they are requesting an accessible stateroom?

• What disabilities do you have?

• Does someone in the party have a mobility disability or other disability that requires the use of the accessible features in the stateroom?

• Is someone in the party permanently in a wheelchair?

• What is your reason for requesting an accessible stateroom?

How many special needs/requests will GUI let you list per guest in the Special Services section?

• 1

• 2

• 3

• 4

True or False: When booking an accessible stateroom for a guest, we should always email the guest a copy of the Guest Special Needs Form.

• True

• False

True or False: If a guest has multiple allergies, you can list them in GUI using the SPML code as many times as needed.

• True

• False

What Special Services Code would you use in GUI to request pier assistance for a disabled guest?

• DSBL

• DSRQ

• SPRQ

• Any of the above