Accessibility

Accessibility

Professional Development

10 Qs

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Accessibility

Accessibility

Assessment

Quiz

Professional Development

Professional Development

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Created by

Robert Harris

Used 10+ times

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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True or False: Royal Caribbean offers a wide range of autism friendly products and services on most cruises.

True

False

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True or False: Accessible Stateroom Price Protection is only applied to US bookings on sailings to and from the US.

True

False

3.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

True or False: A guest with a disability requests an accessible oceanview stateroom and there are no accessible staterooms in that super category. An accessible balcony IS available. In this situation, you can offer the accessible balcony stateroom for the same fare as the accessible oceanview stateroom.

True

False

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

True or False: Some accessible stateroom inventory is hidden and can only be booked by contacting the Access department.

True

False

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the remark code used to indicate a guest on the booking has special needs?

RN

AX

SN

XC

6.

MULTIPLE CHOICE QUESTION

2 mins • 1 pt

Which of the following would be the best way to ask a guest why they are requesting an accessible stateroom?

What disabilities do you have?

Does someone in the party have a mobility disability or other disability that requires the use of the accessible features in the stateroom?

Is someone in the party permanently in a wheelchair?

What is your reason for requesting an accessible stateroom?

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many special needs/requests will GUI let you list per guest in the Special Services section?

1

2

3

4

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