Class Assessment

What must you do with an account coded as 134?

• Nothing, this indicates the address is correct

• Nothing, this indicates the address is incorrect

• Update the address so statements and letters can go out

• None of the above

Which Assistance Program is most appropriate for bucket 2-6 accounts needing short-term help?

• Match Pay

• Pay Assist

• Payout Program

• Re-Age

What is the proper collection demand hierarchy

• Balance, Pmt due, minimum, past due

• Past due, balance, Pmt due, minimum

• Pmt due, past due, minimum

• None of the above

Where do we go to access the Fiserve system

• https:\\pw.atlanticus.com

• https:\\pw.amazon.com

• https:\\csd.atlanticus.com

• None of the above

NACHA statements must be read verbatim because any variation in the wording could alter the meaning of the statement.

• True

• False

You should always offer assistance to any past due customer instead of trying to collect on the account.

• True

• False

The delinquency range for bucket 5 is:

• 61 – 90 days past due

• 121 – 150 days past due

• 1 – 30 days past due

• 31 – 60 days past due

When must the RFD be obtained

• Only if the customer doesn’t pay

• If the customer sets up an arrangement

• Only if the customer offers it

• Always

• Never

TDAT refers to

• The date the payment was returned

• The date the payment was taken on the call

• The date the payment was originally posted on the account

• The date the customer called in and advised that the payment was made

If customers called in and advised that they would like to change their due date, we can notate the account and the Customer Service department will make the changes.

• True

• False