Non-Tech G193 Q5

Both direct and corporate customer can refund their paid amount with the same procedures

• True

• False

Customer can asks for refund In case customer line was “splittingProblem” and exceeds SLA

• True

• False

Customer can receive his/her refund amount via any branch

• True

• False

Customer can suspend service via branch

• True

• False

Customer can suspend service for free

• True

• False

Customer can reactivate the service again from 111

• True

• False

SLA For cancellation order 5wd

• True

• False

Customer can cancel the service via111

• True

• False