Rcx 2
Authored by Yasmeen undefined
Business, Life Skills, Other
Professional Development
Used 1+ times
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35 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which if the below is a Purpose of Quality is
Business intelligence
Agent level feedback
Business level feedback
All the above
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What are the Quality KPIs
(a)
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
FCR is not a Quality Metric
Yes
No
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
We can change a benchmark target and increase it
Yes
No
5.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
95% is a target for an account that is not measuring satisfiers and Dissatisfiers
Yes
No
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Agents are the mostly the main reason for quality drop
Yes
No
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Program level sample is done for projects less than 15 agents
Yes
No
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