Business Etiquette - 25Q

When should you CC someone on a message?

• When it is important that the person has the information but doesn't need to act on it

• When it is important that the person has to act on it.

What is the purpose of BCC?

• It is used to loop a senior resource whose email address should not be revealed to sender.

• When it is important that the person has to act on it.

The _____ of your email are what set the tone for your entire message.

• greeting

• signature

• subject

• all of these answers

When replying to an email, if your content no longer suits that subject, you should change the subject line to reflect this new message or send a new email instead.

• True

• False

If _____, then you are more likely to get a response and the receiver will be more appreciative

• your email is longer, with large paragraphs and lengthy sentences

• your email is easier to skim

• you write your email faster

• you use lots of colorful text in the email body

When following up on an email when there's been no response or when an expected deadline has been missed, it's important to:

• blame the individual for their lack of communication.

• speak directly to the individual's manager or superior.

• always be polite. Use "please", "thank you", and avoid harsh language.

• send a physical letter instead of the mail.

Email is an excellent option for urgent communication, or for complex information that requires a lot of explanation.

• True

• False

Which of the following is appropriate for business text messages?

• passing on information or asking quick questions

• short messages, but with the formality of complete sentences

• proofreading for accuracy and tone

• all of these answers

As a caller, if your call may last more than a minute or two, you should

• ask, "Is this a good time for you to talk?"

• not call at all. Instead send your communication through email.

• try to minimize your question or comment to under two minutes.

• write out your speaking points so that you can deliver your message effectively once the receiver picks up.

The 7-38-55 rule is a concept concerning the communication of emotions. What is NOT True?

• 7 percent communicated through Verbal (spoken word)

• 38 percent communicated through Vocal (tone of voice)

• 55 percent communicated through Visual (body language).

• All the statements are true