Zendesk Layout Workshop

Should we choose HUB & bank account type if recipient contacts us?

• Yes, if we can identify the transfer he is talking about.

• No, HUB & bank account type are not required in this case.

• In this case we should select only HUB.

If there are several empty orders in admin, which one we should choose to identify HUB & bank account type?

• The oldest one

• The newest one

• In case of empty orders we do not need to select HUB & bank account type

Should we add HUB & bank account type when doing refunds?

• Yes

• No

• We need to select only bank account type

Are HUB & bank account type needed in RAF question?

• Yes

• No

• In this case we need to add only HUB

If there are several suspended payments to different countries, which one should we choose to identify HUB & bank account type?

• The oldest one

• The newest one

• In case of multiple suspended orders we do not need to select HUB & bank account type

Which bank account type we need to select, if it's a payment to Russian bank account?

• IBAN

• xxAccount

• xxLocalAccount

If we receive a request from unregistered email or Facebook, should we select HUB & bank account type?

• Yes, if we can identify the transfer

• No, HUB & bank account type are not required in this case

• In this case we should select only HUB

If we send an email after call/chat, do we need to add HUB & bank account type?

• Yes, HUB and bank account type are also required in outbound tickets

• No, in this case HUB & bank account type are not required

• Yes, but only if the payment, customer is talking about, was sent successfully

We received the request from police regarding fraudulent case. Do we need to add HUB & bank account type?

• Yes, HUB & bank account type are required in this case

• No, HUB &bank account are not required in this case

• In this case we need to select only HUB

In which labels we do not need to mark HUB & bank account type?

• SPAM

• SCAM

• ACCOUNT ISSUES, if customer doesn't ask about the payment after