Zendesk Layout Workshop
Quiz
•
Other
•
Professional Development
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Practice Problem
•
Medium
Katya Ekaterina
Used 2+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Should we choose HUB & bank account type if recipient contacts us?
Yes, if we can identify the transfer he is talking about.
No, HUB & bank account type are not required in this case.
In this case we should select only HUB.
2.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
If there are several empty orders in admin, which one we should choose to identify HUB & bank account type?
The oldest one
The newest one
In case of empty orders we do not need to select HUB & bank account type
3.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Should we add HUB & bank account type when doing refunds?
Yes
No
We need to select only bank account type
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Are HUB & bank account type needed in RAF question?
Yes
No
In this case we need to add only HUB
5.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
If there are several suspended payments to different countries, which one should we choose to identify HUB & bank account type?
The oldest one
The newest one
In case of multiple suspended orders we do not need to select HUB & bank account type
6.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
Which bank account type we need to select, if it's a payment to Russian bank account?
IBAN
xxAccount
xxLocalAccount
7.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
If we receive a request from unregistered email or Facebook, should we select HUB & bank account type?
Yes, if we can identify the transfer
No, HUB & bank account type are not required in this case
In this case we should select only HUB
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