Zendesk Layout Workshop

Zendesk Layout Workshop

Professional Development

10 Qs

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Zendesk Layout Workshop

Zendesk Layout Workshop

Assessment

Quiz

Other

Professional Development

Practice Problem

Medium

Created by

Katya Ekaterina

Used 2+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Should we choose HUB & bank account type if recipient contacts us?

Yes, if we can identify the transfer he is talking about.

No, HUB & bank account type are not required in this case.

In this case we should select only HUB.

2.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

If there are several empty orders in admin, which one we should choose to identify HUB & bank account type?

The oldest one

The newest one

In case of empty orders we do not need to select HUB & bank account type

3.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Should we add HUB & bank account type when doing refunds?

Yes

No

We need to select only bank account type

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Are HUB & bank account type needed in RAF question?

Yes

No

In this case we need to add only HUB

5.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

If there are several suspended payments to different countries, which one should we choose to identify HUB & bank account type?

The oldest one

The newest one

In case of multiple suspended orders we do not need to select HUB & bank account type

6.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

Which bank account type we need to select, if it's a payment to Russian bank account?

IBAN

xxAccount

xxLocalAccount

7.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

If we receive a request from unregistered email or Facebook, should we select HUB & bank account type?

Yes, if we can identify the transfer

No, HUB & bank account type are not required in this case

In this case we should select only HUB

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