Oral Communication

What needs to be complete for there to have been effective communication?

• The person's sentence

• Both sending and receiving of the message

• A documentation

• An agreement

Scenario: You ask a co-worker if they can help you with a client, they cross their arms and

roll their eyes but do not say anything. Have they communicated?

• No, at this stage it is one-way communication

• No, when they answer you they will have communicated back, completing two-way

  communication

• No, but they are being rude

• Yes, they have used non-verbal communication

When you are talking directly to a person and you can see them, this is called what?

• Verbal contact

• Face to face communication

• Talking

• Body language

When speaking on the phone, what type of communication is being used?

• Verbal and tone of voice

• Verbal and body language

• Verbal

• Nonverbal communication

The content of the communication is called:

• Jargon

• Message

• Noise

• Channel

A certain look or glance is an example of:

• Nonverbal communication

• Oral communication

• Verbal communication

• Written communication

The _____________ is the individual or group that develops the message to be communicated to internal and external parties.

• Channel

• Message

• Decoder

• Encoder

Noise is not a problem at which stage of the communication process?

• Source

• Receiver

• Channel

• Noise is a problem at all stages

Human communication is...

• the process of making sense out of the world and attempting to share that sense with others.

• a process that occurs within yourself, including your thoughts and emotions.

• a process that occurs simultaneously with another person in an attempt to mutually influence one another.

• the process of acting on information.

Through the Internet or a fax transmission, the communication _____ may be a telephone line.

• Message

• Source

• Receiver

• Channel