A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application. Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

• Reinstall the application

• Roll back the application to the earlier version

• . Clear the application cache

• Update the OS of the smartphones

A technician is working on a Windows 10 PC that is running slowly. Which of the following commands should the technician use to correct this issue? (Choose two.)

• dir

• chkdsk

• ipconfig

• chkdsk

• diskpart

An administrator is setting up a Windows terminal server. Which of the following settings should the administrator modify to increase server security? (Choose two.)

• Change the default access port

• Put the terminal server into the router’s DMZ

• Use the local client certificate for server authentication

• Block all unused ports on the LAN smart switch

• Enforce password complexity

A company has hired a new IT firm to manage its network switches and routers. The firm is geographically separated from the company and will need to able to securely access the devices. Which of the following will provide the ability to access these devices?

• Telnet

• VNC

• RDP

• SSH

Which of the following threats uses personalized information in an attempt at obtaining information?

• Spear phishing

• Whaling

• Impersonation

• Spoofing

A client wants a technician to create a PC naming convention that will make the client’s PCs easier to track and identify while in use. Which of the following naming convention formats should the technician follow?

• Domain name, location, IP address

• Location, RFID

• Domain name, location, asset ID

• Asset ID, MAC address

A small office’s wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network. Which of the following configurations MOST likely allowed the attack to take place? (Choose two.)

• Default login

• Outdated firmware

• WPS

• WEP

• TKIP

Which of the following provide the BEST security for a server room? (Choose two.)

• Badge reader

• Privacy window shades

• Biometric lock

• Badge reader

• Bollard

A technician receives an invalid certificate error when visiting a website with port 443 enabled. Other computers on the same LAN do not exhibit this symptom. Which of the following needs to be adjusted on the workstation to fix the issue?

• UEFI boot mode

• Logon times

• User access control

• Date and time

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

• Internet Options – Connections

• Internet Options – Security

• Internet Options – Privacy

• Internet Options – Content