ITC105 Revision Week 1-4

Which of these is considered contract cheating?

• Copying parts of your assignment from a website

• Asking your older brother to write your essay for you

• copying another student's assignment from last semester

• asking different people for tips about assignment writing

When we put some words inside quotations marks it means:

• We have paraphrased the words of another author

• It's the most important part of the report

• it is our own words

• We are using the exact words that another author used

Which of the following is "Intrapersonal communication"

• writing a report for university

• attending a work meeting

• writing notes during class

• conversation with a friend

Which of the following is "interpersonal communication"

• talking to your work colleague about a task

• presenting at a conference

• putting meeting dates in your calendar

• writing the company's annual report

Upward communication means:

• employees communicating with each other

• managers communicating with each other

• managers communicating with employees

• employees communicating with managers

Maslow's hierarchy says that:

• Employee's social needs are not important

• We must meet the lower level needs such as security and safety before we can address higher needs

• Self-esteem is the highest need

• Self actualisation is the same fro every person

McGregor's Theory Y says that:

• Management should control the staff

• Employees are motivated by reward and punishment

• Employees are mature adults who have their own motivation

• Employees only care about making money

Which of the following is NOT a type of non-verbal communication:

• Facial expressions

• Body posture

• Gestures

• A written note

What are the 4 major communication channels?

• written, oral, non-verbal, visual

• written, audio, video, images

• reports, emails, conversations, meetings

• spoken, written, singing, dancing

When should we use an inductive outline for our message?

• when the receiver is interested in the message

• when the receiver will be please with the message

• when the receiver will be displeased with the message

• when we need to persuade the receiver