How well do you know the Jira process?
Authored by CJ Jones
Professional Development
Professional Development
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a Fresh Desk ticket has the status 'With Development' what actions will cause the ticket to re-open?
When someone makes a comment on the ticket in Jira or an internal note on the FreshDesk ticket.
When the ticket has been marked as 'With Development' for 7 days.
When the Dev team change the ticket status to 'Pending Release'.
When the Dev team change the Jira ticket status to 'Release Notes - To Do' or 'Done'
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
How long will a Fresh Desk ticket status remain as 'With Development' before it reopens?
7 Days
14 Days
10 Days
20 Days
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following Jira ticket statuses means that the ticket is still open and being worked on by the Dev team?
No Work Required
Needs Info
Pending Release
Release Notes - To Do
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When a 'With Development' ticket reopens after 14 days what should you do?
Put it back to 'With Development' without even looking at the comments and Jira ticket. Out of sight, out of mind!!
Review the comments and Jira status then put it back to 'With Development'.
Review the comments and Jira status. Provide a mini update to the customer on the ticket status if suitable then move to 'Waiting on Customer Response'.
Review the comments and Jira status. Provide a mini non detailed update to the customer on the ticket status if suitable then move to 'With Development'.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a Jira ticket status is changed to 'Needs Info' what are the next steps to take?
Provide the required info in an updated golden ticket and resubmit to 'Senior Review'.
Provide the required info in the private note field of the Fresh Desk ticket then move to 'With Development'.
Unassign the ticket from yourself and leave in the open queue for someone else to pick up.
Assign straight away to the Senior Specialist.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Who can raise a (non v30 upgrade scheduled) Jira ticket?
Only the Senior Specialists and Intermediate Specialists
Only the Senior Specialists
Any of the Global Support team
Only the Senior Specialists, Intermediate Specialists and Team Leaders.
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