Quality costs

Pareto principle is also called

• 80/20 rule

• 80/80 rule

• 80/40 rule

• Cause effect principle

The costs that are caused by deficiencies found after delivery of products and services to external customers, which lead to customer dissatisfaction.

• Appraisal Cost

• External Failure Cost

• Internal Failure Cost

• Prevention Cost

The costs that are caused by products or services not conforming to requirements or customer/user needs .

• Appraisal Cost

• Internal Failure Cost

• External Failure Cost

• Prevention Cost

Companies pay _________costs as part of the quality control process to ensure that their products and services meet customer expectations and regulatory requirements.

• Appraisal Cost

• Prevention Cost

• Internal Failure Cost

• External Failure Cost

The costs which are associated with the design, implementation, and maintenance of the quality management system is

• Prevention Cost

• Appraisal Cost

• Internal Failure Cost

• External Failure Cost

From the following , which is NOT a category of Cost of Quality

• Prevention costs

• Appraisal costs-

• Internal failure costs

• Customer costs

Cost of Quality is divided in to ____ categories

• 4

• 5

• 7

• 9

As per Producers perspective , the meaning of quality is

• Quality by Design

• Quality of conformance

• Quality of cost

• None of the above

As per Customer perspective , the meaning of quality is

• Quality of Design

• Quality of conformance

• Quality of cost

• None of the above

Which of the following is usually true about poor quality products?

• They are in demand
• They fail to meet customers expectations
• They are expensive