MGW - OB - S4 - P2 - Emotions and Moods

A person’s ability to Perceive emotions in the self and others and Understand the meaning of these emotions

• Emotional dissonance

• Emotional reflection

• Emotional Intelligence

Positive mood increases flexibility, openness, and creativity

• True

• False

moods and emotions have no effects on decision making

• True

• False

Emotional dissonance: Inconsistencies between the emotions people feel and the emotions they project

• True

• False

Affective events theory (AET)

• A model that suggests that employees react emotionally to things that happen to them at work environment

• Six essentially universal emotions

• a state of mind that tends to be less intense than an emotion,

• All of the above