Memory Buster

A customer had scored his service experience at 7. What type of customer is he?

• Detractor

• Passive

• Promoter

What is Maxis Vision?

• To be Malaysia's No. 1 telco service provider

• To be Malaysia's leading total solutions provider

• To be Malaysia's leading converged solutions provider

What is the guiding principles shared earlier?

• I Am MAXIS

• AHEAD

• Customer First

How do we calculate NPS score?

• % of Detractor - % of Promoter

• Promoters - Detractors

• % of Promoters - % of Detractors

The letter E in AHEAD is....

• Energizer

• Energizing

• Energy