Memory Buster
Authored by Cikgu Low
Specialty
Professional Development
Used 3+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
A customer had scored his service experience at 7. What type of customer is he?
Detractor
Passive
Promoter
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What is Maxis Vision?
To be Malaysia's No. 1 telco service provider
To be Malaysia's leading total solutions provider
To be Malaysia's leading converged solutions provider
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
What is the guiding principles shared earlier?
I Am MAXIS
AHEAD
Customer First
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
How do we calculate NPS score?
% of Detractor - % of Promoter
Promoters - Detractors
% of Promoters - % of Detractors
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
The letter E in AHEAD is....
Energizer
Energizing
Energy
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