On Boarding Q1

How do you access to Sales force

• Loggin with different accout

• Azure SSO Login

• With my Global ID and Password

• With the link provided

Select all tabs that you can find in Service view

• Home

• Ideas

• Contacts

• Cases

• Leads

On this tab you can find different tables with Source 1 performance information

• Reports

• Dashboards

• Cases

• Chatter

Is the Goal on the Response Time KPI

Is the Close Rate per week

• 98%

• 90%

• 100%

• 95%

Choose the options that apply on the Cases view that you should use

• Upg Source 1 Parts

• UPG Natl Accts

• Ducted System FOR service

• UPG Source 1 Parts - Orders

• Upg Source 1 Parts - Logistics

When you want to add one case to other, what do you need to do

• Change owner

• Request customer the reply with the other case #

• Merge

• Select the cases and merge

Escalated, assigned, Work in progress are examples of

• Case Type

• Sub Case Type

• Status

• Priority

This option works to separete the case in different parts

• Merge

• New Comment

• Split

Select all that apply that are sub cases type

• Post sales Technical Support

• Quality issue

• Warranty

• Order Management

• New Order