How well do you read other people?

This face is expressing...

• Fear

• Interest

• Surprise

• Compassion

Which of the following is not part of the five core features of EQ

• Self-Awareness

• Self-Motivation and Performance

• Social skills

• Logical

This face is expressing...

• Sadness

• Shame

• Disgust

• Contempt

Emotional intelligence is different from other intelligence in that …

• it is a set of skills

• it can be measured using tests easily

• the focus is on emotional reasoning, ability and knowledge

• it is a new type of intelligence

This face is expressing...

• Anger

• Pain

• Disgust

• Sadness

A worker high in emotional intelligence would engage in such behaviours as

• Recognizing when a worker needs help but is too embarrassed to ask.

• Dealing with the anger of a dissatisfied customer.

• Being able to tell whether a customer's "maybe" means "yes" or "no."

• All of the above.