Dx Knowledge Test Week 3

What is ORT (Order Resolution Tool)? When do we use it?

• Order Resolution Tool, when you need to compensate the Cx even though the order is completed

• On the Right Time, the option to be on time even though Dx is not

• Order Request Tempting, Dx has to place the order through the app

• Online Requested Time, when Cx is asking for updating the Estimated Delivery Time

What rate is affected when the dasher is unassigned from an order?

• Completion rate

• Customer rate

• On-time/Early rate

• Acceptance rate

Do we reimburse the Dx for the payout of pocket?

• Yes, if we receive a copy of the receipt

• We need to escalate

• No

• We never pay the Dx without permission

On which day DoorDash sends the money to the bank's account?

• Monday at 6am

• Sunday Midnight

• Friday Afternoon

• Every Day

What is Fast Pay?

• Its a perk for the dasher to withdraw money faster every 24hrs

• Is the option the dasher has to pay his own deliveries for food

• Is the app available in Canada and Australia only to get their money right after a Dash

• Is a process when Dasher received the money directly from the customers

Where we can file a DIR, CIR, MIR?

• Merchant Platform

• Salesforce

• Nimda

• DoorDash Incidents

True or false, peak pay is an incentive a Dx get per delivery

• True

• False

When making a manual payment for a Dasher, what do you do and where?

• A job in Nimda

• A payment adjustment through dispatch

• A payment arrangement in SFDC

• A payment substitution in Nimda

On a Spanish contact, what case not should we always apply?

• Foreign Language

• Drive Contact

• Non-English contact

• Spanish Contact

What are the details you need to leave in a Nimda job note? Select all that apply

• Case Number

• Link from Dispatch Order

• Brief Description of the Reason

• Dx Email