Credit Management - Post Training Assessment

If an outside collections agency (OCA) is unable to collect the outstanding monies owing from a referred account, Telstra will recall and sell it to a debt buyer for a portion of the outstanding value. This statement is related to which topic?

• Sold Debt

• Default Listing

What does OCA stands for?

• Outside Collection Agency

• Outside Credit Agency

__________ is primarily accountable for helping customers pay their bills and stay connected to Telstra.

• Account Management

• Credit Management

Refers to action taken by Telstra once an account has been deemed a credit risk by Telstra’s systems.

• Default Listing

• Account Reconciliation

• Credit Management Treatment

Which statement describes Financial Hardship?

• Summary of bills issued and payments received on the customer's account

• A situation where a customer has signified financial difficulty

• An outstanding balance that is believed to be uncollectible

Manages a database of credit defaults which many Australian providers use to determine if a customer is a potential credit risk.

• Credit Management Calls

• Outside Collections Agencies

• Credit Reporting Body

Which among the sets of data are the primary reasons as to why a customer is likely to get declined for Credit Assessment?

• Credit Bureau Information / Bankruptcy / Sold Debt

• Missing Payment / Direct Debit / Refund

• Late Payment Fee / Reconnection Fee ETCs

Default listing could take place if a final bill is more than __ days past the due date with outstanding balance over _____.

• 30 days & $50

• 45 days & $150

• 60 days & $50

• 60 days & $150

What does ARRG stands for?

• Account Recovery and Resolutions Group

• Advance Recovery and Resolutions Group

• Advance Recovery and Reconciliation Group

Telstra must issue the Default Warning Letter, not less than 30 days, after the issuance of the Final Demand Letter.

• True

• False