Device Upgrade Programs

A customer with grandfathered JUMP! can upgrade twice every 6-months after their enrollment requirement ends.

• True

• False

T-Mobile customers now have an even easier way to sign their device financing agreements through our all new mobile e-Signature experience!  Only certain device financing options can use this great feature.  Select the one that cannot use the new mobile e-Signature experience. 

• JUMP!
• JUMP! on Demand
• JUMP! 2
• POIP

An insurance feature that includes device protection, AppleCare services, McAfee Security, and Personal Help Desk?

• JUMP! 2

• JUMP! Plus

• JUMP! with PDP

• JUMP!

If the customer has a 9-month financing option, they are on a __________. 

• Grandfathered JUMP!
• POIP
• JUMP! with PDP
• A payment plan

John is enrolled in grandfathered JUMP! and finished the enrollment period.  He completed his first JUMP! upgrade on Oct.31 to the iPhone 8 Plus.  The iPhone X just came out and John has to get his hands on it.  Based off the image and information provided, is John eligible to upgrade?

• Yes - he has JUMP! and has only used one upgrade since finishing the enrollment period.  He'll be able to complete another before next Oct. 31.
• No way!  He just got that phone - it's too soon for another upgrade!

This finance option does not impact the customers Equipment Credit Available (ECA) because it was impacted at the time the customer purchased the device. 

• POP
• JOD
• EIP
• POIP

True or False:  An e-Signature is required to set up any device financing plan.

• True
• False

JUMP! On Demand upgrades may require down payments from customers. This may happen based on the actual devices (i.e., higher memory or model), the customer's credit class, or due to customers not having enough Equipment Credit Available (ECA).

• False
• True

A customer on _______ may have to pay up to $100 per damage type on Smartpicks devices and $250 per damage type on all other devices if they choose not to pay for insurance coverage.

• EIP

• JOD

• Loan

• JUMP!

What are the three requirements that need to be met in order for a device to qualify as a trade-in? 

• Turns on
• No liquid damage
• No physical damage
• All of the above