During an audit, an employee asked an auditor if she knew of a manufacturer that made automated assembly equipment for their product. In fact, the auditor had seen the equipment at a competitor's plan three months before. The auditor should:

• Lie and state she does not know of any such equipment

• State she cannot comment on types of equipment used at other companies

• "Accidentally" write the name of the equipment brand on a scrap piece of paper

• Openly provide the name and summarize its publically know capabilities.

Acceptable and unacceptable quality levels between a purchaser and supplier would be most likely found in:

• Non-disclosure agreements

• Change notification agreements

• Audit record disclosures

• Quality agreements

Kaizen techniques:

• Are initiated by manufacturing workers

• Should be planned properly

• Can be expensive and are nt worth doing in many cases

• Are important only when producing products

Which of the following is the highest classification that should be considered for a previously selected supplier with an agreed upon specification, no rejections, and documented quality system?

• Certified

• Preferred

• Approved

• Partner

QCI had brought tabs from a single suppler for more than 10 years with fairly good results. The supplier shut down the supplying facility and shifted their business to another location. Multiple issues ensued: missing tabs, mislocated tabs, marginal quality, etc. What action should QCI take?

• Visit the facility and point out the problems

• Return the tabs and ask the supplier to sort out the mess

• Request a price reduction because of increased in-house cost

• Find a new supplier, ASAP

Which of the following corrective action steps would generally come last?

• Perform problem investigation steps

• Clearly define the problem

• Implement action to correct root cause

• Verify the effects of corrective action

One of the risks involved in dealing with multiple providers is:

• Bookkeping and inventory pressures

• Supplier evaluation

• Lack of floor space

• Reduced supply chain responsibility

When considering certification of a supplier, it is reasonable to expect that the supplier has had no rejected product lots for at least a period of:

• One month

• Three months

• One year

• Three years

The quality trend in the area of supplier management of purchased products or services is toward:

• Increasing the number of suppliers

• Determining the true cost based on purchase price only

• Selecting vendors based on life cycle costs

• Short term relationships with the supplier

According to Eckes, identify the first CTQ element in time sequence is:

• Identify the customer's needs

• Identify the customer's basic requirements

• Validate the requirements with the customer

• Identify the customers