Search Header Logo

Mock Test 1 MCQs

Authored by Linda Wong

Business

Professional Development

Used 6+ times

Mock Test 1 MCQs
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A Customer Relationship Management helps companies to achieve the following EXCEPT

to improve profitability.

to streamline processes.

to retain their employees.

to stay connected with customers.

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

A CRM solution will offer companies real benefits when it is

meeting the needs of the internal customers.

aligned with the overall goals of the company.

meeting the sales targets of the sales department.

making the jobs of all the employees more efficient.

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

CRM methods can be used to

increase sales.

close more deals.

improve forecast accuracy.

all of the above.

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Profiling prospective customers, understanding their needs and in building relationships. These are activities under which area of CRM.

CRM as a technology.

CRM as a process.

CRM as a strategy.

All of the above.

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of the following is a possible way whereby a customer service staff can identify and connect with a customer?

Ask competitors.

Listen to customers.

Be fair and transparent.

Collate supplier’s feedback from a qualitative survey.

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which one of the following is a method of ensuring customer information are secured on server storage?

Back up early and often.

Conduct password audits.

Avoid storing sensitive information.

Install surveillance in the records or control room.

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The following details are descriptive data EXCEPT

Career details.

Family details.

Lifestyle details.

Transactional details.

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?