Customer Service Excellence

Customer Service Excellence

Professional Development

20 Qs

quiz-placeholder

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Customer Service Excellence

Customer Service Excellence

Assessment

Quiz

Business

Professional Development

Practice Problem

Easy

Created by

Leonard Gabriel

Used 4+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

1. What does customer service excellence involve?

Meeting basic customer needs
Exceeding customer expectations
Providing average service
Ignoring customer complaints

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

2. Which of the following is NOT a characteristic of excellent customer service?

Responsiveness
Empathy
Consistency
Rudeness

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

3. Active listening in customer service means:

Interrupting the customer to provide quick solutions
Paying attention to the customer's needs and concerns
Ignoring the customer's feedback
Offering generic responses without understanding the issue

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

4. What is the purpose of handling customer complaints effectively?

To avoid dealing with difficult customers
To maintain customer satisfaction and loyalty
To prioritize company interests over customer needs
To discourage customers from providing feedback

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

5. How can you demonstrate empathy in customer service?

Dismissing the customer's concerns
Offering genuine understanding and compassion
Avoiding direct communication with customers
Focusing solely on the task at hand

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

6. What is the importance of providing timely responses to customer inquiries?

It allows you to avoid dealing with complex issues
It demonstrates respect for the customer's time and urgency
It gives you an opportunity to ignore the customer's concerns
It helps to upsell additional products or services

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

7. What does it mean to go the extra mile in customer service?

Providing average service without exceeding expectations
Addressing only the basic needs of the customer
Offering personalized and exceptional service
Avoiding any additional effort in serving the customer

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