Basics of Customer Service (Revision Quiz #3)

The importance of building rapport with customers for retail assistant is to increased ______ ______.

Having a favorable relationship with customers through rapport building will increase the chances of customer's ______ .

Retail store that have built a strong rapport with their customers will enjoy positive word-of-mouth recommendations which provides ______ ______ among other stores.

Good rapport building with customers helps to ______ ______ and customers are more receptive to solutions given by the retail assistant.

When customer approach the retail store entrance, the retail assistant should ______ to welcome the customer.

The processes, methods and channel used by the company to deliver goods and services known as ______ ______.

The primary types of feedback collection are ______ and ______.

Customers rate their service experience at the cashiering point and entrance of the toilet is known as ______ ______ ______.

The reviewing of operational processes in store and the action needed to improve is known as ______ ______.

Customers outside of the company that purchase products or services from the retail company is known as ______ ______.