Basics of Customer Service (Revision Quiz #3)

The importance of building rapport with customers for retail assistant is to increased ______ ______.

(a)  

Having a favorable relationship with customers through rapport building will increase the chances of customer's (a)   .

Retail store that have built a strong rapport with their customers will enjoy positive word-of-mouth recommendations which provides ______ ______ among other stores.

(a)  

Good rapport building with customers helps to ______ ______ and customers are more receptive to solutions given by the retail assistant.

(a)  

When customer approach the retail store entrance, the retail assistant should (a)   to welcome the customer.

The processes, methods and channel used by the company to deliver goods and services known as ______ ______.

(a)  

The primary types of feedback collection are ______ and ______.

(a)  

Customers rate their service experience at the cashiering point and entrance of the toilet is known as ______ ______ ______.

(a)  

The reviewing of operational processes in store and the action needed to improve is known as ______ ______.

(a)  

Customers outside of the company that purchase products or services from the retail company is known as ______ ______.

(a)