Professionalism

What symbol used to indicate an attachment is sent with the e-mail?

• Thumbnail
• Paperclip
• Arrow
• Envelope

What name is given to the process of sending a message you have received to someone else?

• Replying
• Sending
• Forwarding
• Replicating

What’s the most important thing I should include with every email?

• A specific, well thought out Subject field
• A professional greeting & proper closing including my name
• Correctly structured sentences, proper grammar & punctuation
• All of the answers are correct

What does BCC stand for when sending an email?

• Blind Copy of a Copy
• Blind Copy Carbon
• Blind Carbon Copy
• Bulk Copy of a Copy

Which is something you should do when creating a "Subject" for an email?

• Leave it blank.
• Just say "Hi" or "Hey"
• Be brief and concise
• Explain as much info in the subject as you can.

You should _________ your emails before sending.  Once they are sent you cannot get them back.

• return
• reply
• review
• remind

Typing emails in ALL CAPS is the same as what? 

• messaging
• browsing
• shouting
• making a point

What happens when you "reply all" to an email message?

• A photo, video, or other file is attached.
• A copy of the email is saved to read later.
• Your username & password is shared with others.
• Your response is addressed to everyone on the original email.

Communication achieved using facial expressions,eye contact, movements, and gestures

• body language
• eye contact
• tone
• rate

Clearly saying the sounds and syllables in words

• enunciation
• proxemics
• volume
• rate