PHONE HANDLING

If the person being contacted is not there, then what advice is appropriate for the caller

• Ask to wait

• Offers callers to leave messages

• Offers callers to call back

Tags

CCSS.L.1.6

CCSS.L.3.6

The right time to make a phone call to a company is :

• 12.00 to 14.00

• 10.00 to 12.00

• 17.00 to 20.00

Tags

CCSS.L.1.6

CCSS.L.3.6

CCSS.L.K.5A

CCSS.W.2.3

CCSS.W.3.3C

If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is

• Call back and say sorry

• Waiting to be called back

• No need to call back

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

The right sentence to ask the caller to wait is

• Wait a minute, please...

• Hold the line, please...

• We will call you back

Tags

CCSS.L.8.1C

CCSS.L.1.1J

CCSS.L.2.1F

CCSS.L.K.1D

Take a look at the following dialog :

Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?

Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six

What is Linda's phone number

• 08112685467

• 08112658476

• 08112685476

Tags

CCSS.RI.9-10.4

CCSS.RI.9-10.4

CCSS.RI.11-12.4

CCSS.RI.7.4

CCSS.RI.8.4

Choose a guest name that matches the following spelling :

el - ai- yu - es - eitch - ei - ow - qiu - ai

• Leu Seaoqi

• Liu Shaoqi

• Liu Sheoqi

Tags

CCSS.L.5.4B

CCSS.L.6.1E

Aryo: “Good morning. This is Aryo calling. May I talk to Mr. Agus, please?”

Receptionist: “ …...... I’ll try to put you through to Mr. Agus at his office.”

• It’s all right

• Hold the line, please

• Wait an hour, please

• Sorry to keep you waiting

Tags

CCSS.RI.11-12.3

CCSS.RI.11-12.5

CCSS.RI.8.3

CCSS.RI.9-10.3

CCSS.RI.9-10.5

Mr. Feri: “Hello, this is Feri from the ATP inc. May I talk to Mr. Roger?”

Receptionist: “….... He isn’t available right now.”

• Speaking

• He isn’t here

• I’m sorry

• You’ve got a message

Tags

CCSS.L.1.6

CCSS.L.3.6

Chandra: “Hello, It’s Chandra. Can I help you?”

Bams: “Can I talk to Mr. Budi?”

Chandra: “Sure,.................”

• He is in a meeting now

• Just a moment, please

• Any message?

• Call him later

Tags

CCSS.L.8.1C

CCSS.L.3.2C

CCSS.L.4.2B

CCSS.L.6.3A

Receptionist: Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager, please.

Receptionist: ....................?

Guest : Yes. My name is Hendarto.

• May I have your number

• Could you call him later

• Have you made an appointment

• May I have your name

Tags

CCSS.L.1.6

CCSS.L.3.6