Communication & First Impressions

A healthy and efficient workplace must have ________________________ for relationship building, sharing ideas, delegating responsibilities, and managing a team.

• empathy

• active listening

• organization

• communication

_________________ communication is use of language to transfer information. Including speaking or sign language.

• verbal

• spoken

• non-verbal

• contextual

Verbal communication lessens the threat of the message being _____________________.

• misinterpreted

• misguided

• clear

• summative

___________________ communication includes use of body language, gestures, and facial expressions to convey information.

• verbal

• visual

• nonverbal

• concise

It is important to be ________________ with nonverbal communication. Deliberate and purposeful.

• concise

• intentional

• closed

• visual

_____________________ communication is the use of photographs, art, drawings, sketches, charts, and graphs to convey information.

• summative

• descriptive

• training

• visual

Usage of active listening is considered part of ________________ communication.

• verbal

• nonverbal

• visual

• written

____________________ communication provides a record of the information. It provides clear information but tone, anger, excitement, and sarcasm is sometimes unclear to the audience.

• Speech

• Visual

• Written

• Verbal

Communication varies by context. What might be acceptable in one _________________ may not be appropriate in another.

• statement

• setting

• switch

• paradigm

The first _________________ sets the tone for the relationship that follows.

• dialogue

• communication

• discussion

• impression