BM U4AOS2 Overall

Leadership is ____________ and ______________ employees to achieve business objectives

• Motivating and instructing

• Moving and instilling

• Motivating and inspiring

• Helping and facilitating

Leadership in times of change relies heavily on which other topic/area we have covered?

• Operations management

• Employee relations

• Areas of management responsibility

• Management skills

Choose the best strategy to respond: Net profit has declined significantly

• Redeployment of resources

• Cost cutting

• Initiating lean production

• All of the above

Choose the best strategy: high staff turnover

• Investment in technology

• Cost cutting

• Initiating lean production

• Staff training and/or staff motivation

Choose the best strategy: high numbers of customer complaints

• Improve quality in production

• Cost cutting

• Staff training

• Both a and c

Which KPI(s) would have changed? Business initiates lean production

• High level of wastage

• Low number of sales

• Low percentage of market share

• All of the above

Which KPI(s) would have changed? A manager goes from a persuasive to participative management style

• Low staff absenteeism

• Low number of sales

• High staff turnover

• Both a and c

What are the categories of redeployment of resources?

• Labour, technology, machinery

• Technology, materials, quality

• Raw materials, capital, time

• Labour, capital, natural

What's the new business opportunity? Opening new branches or outlets in other areas

• New locations

• Online sales

• Exporting

• Differentiation

What's the new business opportunity? Selling goods or services through overseas retailers

• New locations

• Exporting

• Innovation

• Online store