Telephone Handling

Shop assistant : Good morning, …

Shopper : Yes, I would like to buy some vegetables. Where can I find it?

Shop assistant : It’s over there, Mam. Just go straight, you will find it there.

• Can you help me?

• Do you mind helping me?

• How can I help you?

• How about helping you?

• That’s very kind of you.

Receptionist : Good morning. May I help you?

Trump : Hello, my name is Trump. I want to speak with Mr. Tom.

Receptionist : I am really sorry, Sir. Mr. Tom is not in at the moment. He is out of the city. …

Trump : Sure. Please tell him to call me back.

Receptionist : May I have your phone number, Sir?

Trump : Okay. It is 081334567890.

Receptionist : Thank you, Sir. I’ll make sure he gets the message. Do you need another help, Sir?

Trump : No.

Receptionist : Alright, Sir. Thanks a lot. Good morning.

• Would you like to leave a message?

• He is busy right now.

• Just a second. I’ll get him.

• What can I do for you?

• Hello, this is the press office.

Sinta : Good evening. This is Sinta from Takasimura Restaurant. Can I help you?

Yunus : Good evening. I’d like to speak with the manager, please.I want to ask about the large order package.

Sinta : …. I’ll put you through line 125.

• It’s Mr. Seto Karyadi

• May I help you?

• Who do you want to speak to?

• What can I do for you?

• Hold on a moment, please.

Nani : Sarangan Travel Agency. Can I help you?

Sulis : Yes, please. I’ve booked a seat on the executive bus to Surabaya leaving at 5 p.m. tomorrow. I want to confirm the reservation and I want to know the time I should be there to report. My name is Sulis.

Nani : Thanks. Please come and report to us an hour before departure. Is there anything else?

What did the caller contact the agency for?

• Booking a seat in a bus.

• Confirming his reservation.

• Cancelling his reservation.

• Changing the time of his travel.

• Leaving a message.

Clerk : Good morning, Sir. How can I help you?

Guest : I need a bus for 40 people for Saturday.

Clerk : Is it for the whole day?

Guest : No, just for six hours.

What does the guest want to reserve?

• A hall with 40 seats.

• A bus with 40 seats.

• A bus for the whole day.

• 40 seats in a family restaurant.

• A bus with 40 tables.

Nadia : …. This is Nadia speaking.

Ratri : Good morning. This is Ratri. I’d like to ask a few questions, please.

Nadia : Of course, Mam. How may I help you?

• Olivia Skin Care. Good morning.

• Is Jackson there, please?

• One moment please.

• I will let him know that you called.

• Nadia office. Good evening.

Travel agent : May I help you?

Santi : Yes. Can I …, please?

Travel agent : Of course. Could you give me your booking code?

• Pay my bill

• Have my ticket issued

• Book a seat to Jakarta

• Reserve a room for tomorrow

• Book a table for tonight

Travel agency : There is only one ticket left for business class and it’s for tomorrow morning. Is that okay, Sir?

Client : …

Travel agency : That’s great. Thank you very much, Sir.

• Thank you for flying with us, Sir.

• Okay, sure. I can do it tomorrow morning.

• I know but I won’t do it.

• No, I want to have the ticket right now.

• That’s very kind of you.

Guest : Good morning , could I reserve a ticket from Surabaya to Medan for this evening?

Receptionist : Sorry, all the flights for this evening are sold out ……..

Guest : It’s OK for the earliest flight in the afternoon tomorrow. How much does it cost?

Receptionis : It’s Rp.950.000,00. Thank you very much, Sir.

• How about one for next week

• How about looking for another airline?

• How about tomorrow afternoon?

• Why is it so expensive

• Why don’t you try to find another airport?

Caller : Hello. I am Karen From Sevi Restaurant. …

Receptionst : I am so sorry that extension is busy at this moment.

• May I speak to that extension?

• Could you connect me to the extension 24?

• Do you know the extension 24?

• I’ll connect you to extension 24.

• Can I have your message?