GEMs - Go the Extra Miles Service

Reability in RATER means?

(Reability di RATER adalah...)

• The ability to perform the promised service dependably and accurately

• The knowledge and courtesy of employees and their ability to convey trust and confidence

• The appearance of physical facilities, equipment, personnel and communication materials

• The willingness to help customers and to provide prompt service

''The provision of caring, individualised attention to customers" which RATER is it?

(''The provision of caring, individualised attention to customers" bagian dari RATER yang manakah ini?"

• Empathy

• Reability

• Tangibles

• Assurance

“I will have to put you on hold.” which one if you say it in Extra Mile Way?

(“I will have to put you on hold.” yang manakah jika kamu ingin mengatakan dalam Extra Mile Way?)

• “Would you mind if I put you on hold? I will be back in a moment.”

• ''Can I put you on hold? I will be back in a moment."

• ''If its ok, if I put you on hold? I will be back soon.''

• ''I'm going to put you on hold, I will be back a moment"

"We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" which LIFE is it?

("We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" bagian LIFE yang manakah kutipan ini?)

• Local Touch

• Individuality

• Feeling at Home

• Exceeding Expectations

Which one is not the LOCAL TOUCH?

(Yang manakah bukan bagian dari LOCAL TOUCH?)

• Delighting our residents with local delicacies

• Showing them around to experiences the local culture

• Answering needs to help our residents settle in quickly

• Helping our residents with grocery shopping

Providing GEMs includes all of this, except...

(Providing GEMs meliputi semua pilihan dibawah ini, kecuali...)

• Providing value-add services to Guests

• Offering free complimentary

• Establishing Rapport with guest to build relationships

• Offering alternative solutions to guests

''We add value through our INTERACTION with guests or else we are no different from robots'' what is it?

(''We add value through our INTERACTION with guests or else we are no different from robots'' Kalimat ini adalah bagian dari?)

• Feeling Touch

• LIFE

• Local Touch

• Human Touch

''LIFE Heartware is an initiative to build a strong service culture among Ascott International employees.'' What is it?

(''LIFE Heartware is an initiative to build a strong service culture among Ascott International employees.'' Kalimat apakah ini?

• LIFE Heartware Philosophy

• LIFE Heartware Motto

• LIFE Heartware Vision

• LIFE Heartware Expectations

''The willingness to help customers and to provide prompt service'' what is it?

(''The willingness to help customers and to provide prompt service'' kalimat bagian apakah ini?)

• Empathy

• Tangibles

• Responsiveness

• Reability

''The knowledge and courtesy of employees and their ability to convey trust and confidence'' what is it?

(''The knowledge and courtesy of employees and their ability to convey trust and confidence'' kalimat bagian apakah ini?)

• Reability

• Assurance

• Empathy

• Tangibles