Reability in RATER means?
(Reability di RATER adalah...)
GEMs - Go the Extra Miles Service
Quiz
•
Life Skills
•
1st Grade
•
Hard
Veny Alrais
Used 8+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Reability in RATER means?
(Reability di RATER adalah...)
The ability to perform the promised service dependably and accurately
The knowledge and courtesy of employees and their ability to convey trust and confidence
The appearance of physical facilities, equipment, personnel and communication materials
The willingness to help customers and to provide prompt service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
''The provision of caring, individualised attention to customers" which RATER is it?
(''The provision of caring, individualised attention to customers" bagian dari RATER yang manakah ini?"
Empathy
Reability
Tangibles
Assurance
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
“I will have to put you on hold.” which one if you say it in Extra Mile Way?
(“I will have to put you on hold.” yang manakah jika kamu ingin mengatakan dalam Extra Mile Way?)
“Would you mind if I put you on hold? I will be back in a moment.”
''Can I put you on hold? I will be back in a moment."
''If its ok, if I put you on hold? I will be back soon.''
''I'm going to put you on hold, I will be back a moment"
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
"We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" which LIFE is it?
("We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" bagian LIFE yang manakah kutipan ini?)
Local Touch
Individuality
Feeling at Home
Exceeding Expectations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which one is not the LOCAL TOUCH?
(Yang manakah bukan bagian dari LOCAL TOUCH?)
Delighting our residents with local delicacies
Showing them around to experiences the local culture
Answering needs to help our residents settle in quickly
Helping our residents with grocery shopping
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Providing GEMs includes all of this, except...
(Providing GEMs meliputi semua pilihan dibawah ini, kecuali...)
Providing value-add services to Guests
Offering free complimentary
Establishing Rapport with guest to build relationships
Offering alternative solutions to guests
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
''We add value through our INTERACTION with guests or else we are no different from robots'' what is it?
(''We add value through our INTERACTION with guests or else we are no different from robots'' Kalimat ini adalah bagian dari?)
Feeling Touch
LIFE
Local Touch
Human Touch
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