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GEMs - Go the Extra Miles Service

Authored by Veny Alrais

Life Skills

1st Grade

Used 8+ times

GEMs - Go the Extra Miles Service
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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Reability in RATER means?


(Reability di RATER adalah...)

The ability to perform the promised service dependably and accurately

The knowledge and courtesy of employees and their ability to convey trust and confidence

The appearance of physical facilities, equipment, personnel and communication materials

The willingness to help customers and to provide prompt service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

''The provision of caring, individualised attention to customers" which RATER is it?


(''The provision of caring, individualised attention to customers" bagian dari RATER yang manakah ini?"

Empathy

Reability

Tangibles

Assurance

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

“I will have to put you on hold.” which one if you say it in Extra Mile Way?


(“I will have to put you on hold.” yang manakah jika kamu ingin mengatakan dalam Extra Mile Way?)

“Would you mind if I put you on hold? I will be back in a moment.”

''Can I put you on hold? I will be back in a moment."

''If its ok, if I put you on hold? I will be back soon.''

''I'm going to put you on hold, I will be back a moment"

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

"We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" which LIFE is it?


("We respect our residents' individuality, and help tailor our services and the environment to suit their individual lifestyle" bagian LIFE yang manakah kutipan ini?)

Local Touch

Individuality

Feeling at Home

Exceeding Expectations

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Which one is not the LOCAL TOUCH?


(Yang manakah bukan bagian dari LOCAL TOUCH?)

Delighting our residents with local delicacies

Showing them around to experiences the local culture

Answering needs to help our residents settle in quickly

Helping our residents with grocery shopping

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Providing GEMs includes all of this, except...


(Providing GEMs meliputi semua pilihan dibawah ini, kecuali...)

Providing value-add services to Guests

Offering free complimentary

Establishing Rapport with guest to build relationships

Offering alternative solutions to guests

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

''We add value through our INTERACTION with guests or else we are no different from robots'' what is it?


(''We add value through our INTERACTION with guests or else we are no different from robots'' Kalimat ini adalah bagian dari?)

Feeling Touch

LIFE

Local Touch

Human Touch

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