Hot topics in CS Tags and Casino

A player comes on chat and says his winnings disappeared and you can see in Al TXNs in BO bonus capture. ( Ultracasino and Rapid Casino) what can it be?

How long does it take for the bank transfer to arrive to Pl's bank acc once the money was sent from us?

• up to 5 banking days

• up to 72 hours

• up to 24 hours

What is the procedure if we cannot drop spins which should be dropped for some reasons, for example they don't work.

• Casino team can drop for us

• CRM can drop it for us

• we escalate in 2nd line to TL and they will escalate to tech

Can I give a goodwill bonus to a PL who is not any club member?

• no

• yes

If spins don't work or there is an issue with a promotion we escalate the issue on teams:

• casino

• CRM

• VIP

When there is a stuck game round or issue with a game/ provider , we escalate on teams in:

• CRM

• Casino

• VIP

Where to check in BO if the bonus has expired or was "captured" because of limit of winnings?

• fund----> all txn

• account----->session history

• product----->casino game activity

In Rapid Casino, promotion Most Wanted:

Maximum withdrawal from prizes is 2 times the bonus amount.

• false

• true

Write all the topics which are in your FAQ

What is the name of the page in confluence where I can find the e-mail to casinos.