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Instructional Technology
1st Grade
Used 12+ times
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11 questions
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1.
OPEN ENDED QUESTION
3 mins • Ungraded
A player comes on chat and says his winnings disappeared and you can see in Al TXNs in BO bonus capture. ( Ultracasino and Rapid Casino) what can it be?
Evaluate responses using AI:
OFF
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How long does it take for the bank transfer to arrive to Pl's bank acc once the money was sent from us?
up to 5 banking days
up to 72 hours
up to 24 hours
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the procedure if we cannot drop spins which should be dropped for some reasons, for example they don't work.
Casino team can drop for us
CRM can drop it for us
we escalate in 2nd line to TL and they will escalate to tech
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can I give a goodwill bonus to a PL who is not any club member?
no
yes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If spins don't work or there is an issue with a promotion we escalate the issue on teams:
casino
CRM
VIP
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When there is a stuck game round or issue with a game/ provider , we escalate on teams in:
CRM
Casino
VIP
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where to check in BO if the bonus has expired or was "captured" because of limit of winnings?
fund----> all txn
account----->session history
product----->casino game activity
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