MICRO Values

Peter Griffin is a Loyal customer with an active subscription since 2019. This is the first time that his weekly order is delay 1-day. In your own words, how can you address the situation and assist Peter?

Evaluate responses using AI:

OFF

Ryker Zimmerman is a new customer, with 2 completed deliveries. And is contacting Customer Support because he is not able to change the meals on App. Which of the following will be the best recommendation for Ryker (2 correct answers)?

• Uninstall the app and reinstall it again!

• Do we have an App for phones?

• Use the browser instead, Google Chrome

• Offer assistance to change the meals instead!

Eric Cartman said something mean about Kyle Rosenberg during working hours. Stan Lee heard it! What should he do?

Evaluate responses using AI:

OFF

I show respect towards my assigned schedule by doing the following (2 correct answers):

• I am not in the mood for work, so I did not clock in!

• I have to inform my supervisor/TL if I am coming late for work

• I want to go party, but I am scheduled for work, so I proceed to disconnect myself!

• I have to report all connectivity issues to my supervisor/TL

Roger the Alien told Hailey that he refunded her $50 when he actually only refunded $20. Hailey found out and contacts you mad! What should you do? (1 correct answer)

• Take ownership of the situation and ammend the issue.

• Take the customer side and talk about how dumb and inefficient Roger is!

• Report Roger to his supervisor/TL and advice the customer to get proof next time before disconnecting with an associate.

• Disconnect contact and report call got disconnected.

Dr. Giammatei is getting a lot of D-sats from his customers. What actions does he have to start implementing to improve? (2 correct answers)

• Express sympathy with the customer

• Continue stealing bad surveys

• Use more empathetic words

• No changes are needed. He can continue doing as he is doing until now!