Customer Requests

Customer Requests

1st Grade

10 Qs

quiz-placeholder

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Customer Requests

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Assessment

Quiz

Professional Development

1st Grade

Medium

Created by

Samir Ahmed

Used 642+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If CST need to Change speed requires Change Port On or After Due Date or Suspend Life Cycle. What is the right action ?

We will inform the customer that he pays for the current package and requests the change at least 7 days before the renewal date

Create TT 

Change It Within Call

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case Delay in change VDSL port CCA right action is ?

Create Delay TT  

 Renew SLA  

cancel order

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if CST need to make change package with Higher or Same Amount Not Required Change Port after due date Via 111 CCA should inform cst to Recharge and call us through ….

On Spot 

1 H or Less

2 H

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CST can make change package Before Due Date Via ……

 Mobile App or E-Care  

Stores 

Call Center

 All of the above   

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

No required paper needed for changing package via stores ?

TRUE  

FALSE 

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If we didn’t found any order on system Due To Change Phone Number To Cst CCA Will Create TT …….

FBB Non Technical Request --Change phone number --MSAN

FBB Non-Tech Inquiry--Change phone number--MSAN

FBB Non-Tech Inquiry--Change phone number--Customer Request

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Change phone number SLA is ?

 24 WH 

 3 Days

48 WH

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