Customer Requests

Quiz
•
Professional Development
•
1st Grade
•
Medium
Samir Ahmed
Used 642+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If CST need to Change speed requires Change Port On or After Due Date or Suspend Life Cycle. What is the right action ?
We will inform the customer that he pays for the current package and requests the change at least 7 days before the renewal date
Create TT
Change It Within Call
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case Delay in change VDSL port CCA right action is ?
Create Delay TT
Renew SLA
cancel order
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
if CST need to make change package with Higher or Same Amount Not Required Change Port after due date Via 111 CCA should inform cst to Recharge and call us through ….
On Spot
1 H or Less
2 H
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CST can make change package Before Due Date Via ……
Mobile App or E-Care
Stores
Call Center
All of the above
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
No required paper needed for changing package via stores ?
TRUE
FALSE
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we didn’t found any order on system Due To Change Phone Number To Cst CCA Will Create TT …….
FBB Non Technical Request --Change phone number --MSAN
FBB Non-Tech Inquiry--Change phone number--MSAN
FBB Non-Tech Inquiry--Change phone number--Customer Request
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Change phone number SLA is ?
24 WH
3 Days
48 WH
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