LDP3 Lt Post

I am driven internally by sense of achievement and externally by need for recognition

• True

• False

Applying whale done method with my team is a soft approach.

• True

• False

Today you did well in the meeting with the customer. It made us all look good. Thanks! Keep up the good work.

Is this a Whale Done response?

• Yes

• No

• Maybe

I saw the mail that you have sent to the partner. It is sounding rude. this partner has been associated with us for last 20 years. We have never had an issue with him before. He may get upset when he receives a mail which is so direct. How do you plan to handle this?

Is this a Redirection response?

• Yes

• No

• Maybe

Which one is an extrinsic motivator?

• Happiness

• Curiosity

• Rewards

• Feeling accomplished

What are the 2 benefits of a motivated workforce?

• Enhances performance leading to higher productivity

• You can pay them less since they are enjoying work

• Increases creativity and innovation within team

• A & B

• A & C

Motivation is defined as

• It is a process of encouraging, exciting and stimulating people to work towards desired goals.

• A strong reason for people’s actions or behaviours.

• Motivation is that internal force which drives you to do something.

• All of the above.

One of your Team members, Anil, has not uploaded the report on the portal on time. Now the portal is locked and manual entries will have to be done which will take 4 hrs and can be done only by Abhishek who has the admin rights.

The right redirection response is –

• You have not uploaded the report on the portal as per the deadline. Now since the portal is locked, we will have to do manual entries, which will take 4 hrs of Abhishek’s time. Going forward, you can calendarise these activities few days before the deadline, so that you don’t miss them.

• You have not uploaded the report on the portal as per the deadline. Now since the portal is locked, we will have to do manual entries, which will take 4 hrs of Abhishek’s time. Sorry, maybe I didn’t emphasize before the importance of these reports. I suggest, going forward, you can calendarise these activities few days before the deadline, so that you don’t miss them. And it will not stress you out as well. I know you are very organized and will manage this effectively in the future.

• You have not uploaded the report on the portal as per the deadline. Now since the portal is locked, Abhishek will have to spend extra 4 hrs due to your mistake. What are your suggestions to handle this situation?

In Flow, if skill is high and challenge is low, what should you do?

• Decrease challenge levels for the team member

• Maintain Skill and Increase challenge levels for the team member

• Maintain Skill and Maintain challenge levels for the team member

One of the suggestions of your team member has been selected among the top 3 Breakthrough ideas for the quarter. It will help streamline the vendor onboarding process and save 8 hrs. of job time. Your team member has been felicitated during the CEO address.

The right whale done response is –

• The breakthrough idea shared by you has made the entire team feel very proud. I am so happy to see your efforts being recognized in the CEO address. Your ability to think in detail and come up with this suggestion is really appreciated. Keep up the good work!

• The suggestion given by you to streamline the vendor onboarding process is very good. It will save 8 hrs of man-hours for all employees who are part of this process. Your ability to think in detail and come up with this suggestion is really appreciated. Keep up the good work!

• I am so happy to see your efforts recognized by the CEO. Your idea was well thought through and won the award for the best breakthrough idea for the quarter. I want you to think of more such ideas that can save man-hours for the organization.