Management Principles and Conflict Resolution

Lisa and Marie work together but has always been unable to come to a conclusion for projects. Lisa tends to keep quiet, not contribute and keeps disagreements to herself. If there is a conflict she will try to leave as soon as possible. Which conflict management principle is Lisa displaying?

• Accommodating

• Avoiding

• Collaborating

• Compromising

Jim and John own a business together but they had a disagreement on the future of the company. Jim insists on having his way so John finally agrees so as to end the conflict and move on. What management principle is John displaying?

• Accommodating

• Avoiding

• Collaborating

• Compromising

Although Dewey and Stewey have different ideas on the new advertising campaign, they try to negotiate and adopt a give-and-take approach. Which management principle are they using?

• Accommodating

• Avoiding

• Collaborating

• Compromising

As the manager of a clothing store, you are trying to figure out ways to increase sales with your sales team but at the end of the meeting no one can agree with any one solution. What is the BEST advantage in this circumstance of using the compromising principle of management?

• It can provide a temporary solution while still looking for a win-win solution

• The conflict can be quickly resolved

• It makes all parties involved in the dispute feel valued and understood

• You can choose your own solution afterwards

Even though the project meant a lot to Sarah (manager), she decided to follow Amy’s idea instead to complete the project as she did not want her to feel demoralised or left out.

• Accommodating

• Avoiding

• Collaborating

• Compromising

June and August are both managers at KFC. June is unhappy with August as he is always on his phone during his shift. When there is a crowd, August will not make the effort to help the other service crews. However, June did not confront August as she feels that August will not listen to her. What management principle is June displaying here?

• Accommodating

• Avoiding

• Collaborating

• Compromising

As the manager of Wonderful World, what is the MAJOR DISADVANTAGE of using the COMPETING management principle to resolve a conflict?

• Takes a lot of time, energy and effort to achieve a resolution

• Long-term goals may not be met as the conflict is not addressed

• The result may not be the best solution

• It can breed hostility and resentment towards the person using it as well as the winner.

The final step in problem solving or completing a project is...

• Initiation

• Planning

• Execution

• Evaluation

As a manager, CONTROLLING means... (tick ALL that apply)

• Analysing the expected benefits of carrying out a project against the cost of running the project

• Checking the quality of the product or service on an ongoing basis by conducting regular inspections

• Making sure the quality of raw materials are up to standard.

• Taking steps to remove or reduce risks that would negatively affect the project

As a manager or employee, effective COMMUNICATION means...

• Listening and understanding

• Being clear on what needs to be done and what is expected

• Keeping everyone up to date on what's going on

• All of the above