Servicio y gestión al cliente
Authored by SHIRLEY GALLARDO
Specialty
4th Grade
Used 4+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
INTERCAMBIO DE INFORMACION
PROXEMICA
ACTITUDES
CONDUCTAS
COMUNICACION
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
SUBSISTEMA INTERNO
CULTURA ORGANIZACIONAL
IMAGEN CORPORATIVA
COMUNICACION EXTERNA
COMUNICACION POSITIVA
3.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
LA FALTA DE COMUNICACION GENERA
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
VOZ BAJA, DE APARIENCIA INSEGURA
ESTILO AGRESIVO
ESTILO PASIVO
ESTILO ASERTIVO
ESTILO POSITIVO
5.
FILL IN THE BLANK QUESTION
45 sec • 1 pt
YO SI TENGO DERECHO Y LOS DEMAS NO, ESTILO..
6.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
ES UN RASGO DE CONDUCTA
VALORES
PERSONALIDAD
ASERTIVIDAD
PENSAMIENTO
7.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
HUIR DE PALABRERIA
COHERENCIA
CLARIDAD
CONCISION
NATURALIDAD
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