BPO Part 6

If an extra request is made while booking a round trip, what is the total amount that I can book without approval?

• 50

• 100

• Check the travel policy on TD

• Check the budget policy on TD

It is not always possible to add extras via the NDC. The preferred method remains to be directly on the airline’s website.

• TRUE

• FALSE

We received this voluntary flight cancellation request from the client and we should handle it.

• TRUE

• FALSE

Which of the following airlines is/are under Farelogix? (Select all that applies)

• Lufthansa

• Austrian Airlines

• SWISS

• Brussels Airlines

The usual airline voiding period is before 12MN on the date of ticket issuance (consider local Spain time).

• TRUE

• FALSE

We received a partial flight voluntary cancellation request with a green box to proceed regardless of cost. Upon checking on the provider's platform, we confirm that the booking is non-refundable but can be rebooked for a fee. What should we do?

• Proceed with the cancellation then inform the client using the macro BPO - Voluntary Flight Cancellation (Non-Refundable and Non-Changeable).

• Proceed with the cancellation then inform the client using the macro BPO - Voluntary Flight Cancellation - Confirm with Client First (Non Refundable BUT Changeable).

• Proceed with the cancellation then escalate the ticket for modification using the standard escalation macro.

• Do not proceed with the cancellation. Inform the client first using the macro BPO - Voluntary Flight Cancellation - Confirm with Client First (Non Refundable BUT Changeable).

GLOVO client asked for any possible refund of the taxes.

• Yes, refund client when complete

• No, TravelPerk keeps the refund

A BPO agent never mentioned any tax refunds in all of our emails to our Revolut client.

• Yes, refund client when complete

• No, TravelPerk keeps the refund

A BPO agent never mentioned any tax refunds in all of our emails to our FAI client.

• Yes, refund client when complete

• No, TravelPerk keeps the refund

A 3DSignals client requested a nonrefundable flight cancellation and the airline advised that only the unused taxes can be refunded.

• Yes, refund client when complete

• No, TravelPerk keeps the refund