Communication Skills

True or False: Communication is more than just talking face to face?

• True

• False

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

Two types of communication are:

• Verbs and Nouns

• Verbal and information

• Verbal and non-verbal

• Happy and sad

An example of verbal communication is:

• Phone conversation

• Posture

• Eye contact

• Writing an email

Which of the following is a barrier to communication?

• Message is not clear

• Not listening

• Lack of language skills

• All of the above

Includes gestures, facial expressions, and body positions

• Feedback

• Verbal Communication

• Dance

• Non-Verbal Communication

The use of sounds and words to express yourself

• Non-Verbal Communication

• Customer Service

• Interpretive Dance

• Verbal Communication

Which of these is a communication skill?

• Talking at the same time as someone else

• Listening to what people say

• Putting your fingers in your nose

Which of following is a negative body language to use when speaking?

• Fold your arms or cross your legs

• Stand behind a lecture and keep your body hidden

• Keep your arms open and use gestures

• Do not make eye contact

What body language shows you are listening?

• Turning away from speaker

• Nodding and making eye contact

• Looking out the window