He published a classic book Administration Industrielle et Generale and he created the 14 Universal Principles of Management.

• Frederick Taylor

• Mary Parker Follett

• Henri Fayol

• Henry Gantt

This approach in the evolution of management is useful because it specifies what managers should do.

• Universal Process Approach

• Operational Approach

• Behavioral Approach

• Systems Approach

This universal principle of management refers group spirit

• unity of direction

• division of work

• scalar chain

• esprit de corps

The underlying purpose of Operational Approach is to make person-machine systems work as effectively as possible.

• True

• False

Father of Scientific Management

• Henri Fayol

• Frederick Taylor

• Kaoru Ishikawa

• Elton Mayo

This approach recognizes the importance of people in management.

• Universal Process Approach

• Contingency Approach

• Systems Approach

• Behavioral Approach

The systems approach also works to integrate various management theories.

• True

• False

According to contingency approach, different situations require the same managerial responses.

• True

• False

The impact of information technology and the internet began to influence how managers manage work and people by the late _______

• 1950s

• 1960s

• 1970s

• 1980s

In what era managers run their organizations more democratically because of the use of emails and intranets

• Industrial Revolution

• Medieval Period

• Information technology era

• Jurassic era