KBA

What is the name of this quiz?

• UWU

• KAB

• KBA

• ABK

What does KBA stand for?

• Knowledge Base Article

• Knowledge Base Area

• Knowledge Base Authority

• Knowledge Base Analyst

If a user's iPhone contacts are missing, which service desk would you pass this on to?

• AT-ESM-SERVICEDESK

• AT-ESM-PWRESET

• AT-DUS-CONTROLCENTRE

• E-INCFLS-DIIR-V-MSP6-SERVICEDESK-SX

How long will your PUID number be?

• 10-12 Digits

• 8-10 Digits

• 9-12 Digits

• 8-12 Digits

How do you rename a folder in Outlook

• Double click folder, choose rename, type new name

• Right click on the folder, choose rename, type new name

• This is done automatically

• You cannot do this, contact system administrator

Who can log a password reset call?

• Local Security Officer

• Local Security Officer

• Local Security Officer

• Local Security Officer

What does DOT stand for?

• Duty Operational Text

• Duty Operational Team

• Duty Offload Team

• Delta Offload Team

How would you help a user find the name of their UAD?

• Start button, all programs, accessories, system tools, system information

• Start button, accessories, system tools, system information

• Start button, system tools, system information

• Start button, system information

After 3 failed attempts to reset your MODNET password, how long will you be frozen out for?

• 1 Minute

• 2 Minutes

• 5 Minutes

• 10 Minutes

What does SRM stand for?

• Service Request Mobile

• Service Request Management

• Service Reliability Management

• Service Reliability Mobile