KPI Training

What are the components of a Key Performance Indicator (KPI)?

• Objective & Target

• Objective & Measure

• Measure & Target

• Performance Target

• Objective, Measure, Target

In a 5-Pointing Rating System, what does the rating of 3 represent

• High Performance Target

• Meet Target

• Poor Target

• Below Target

• Stretch Target

In KPI Based Performance Management System, the Final Performance Rating of an individual is determined by the following component(s)?

• Staff Performance

• Group and Business Unit Performance

• Group, Business Unit and Staff Performance

• Business Unit Performance

• Staff and Business Unit Performance

In KPI based Performance Management System, Staff Performance are made up of the following component(s):-

• Work & Competency

• Group and Business Unit Performance

• Work

• Competency

• Staff and Business Unit Performance

How many objective statements can a Key Performance Indicator (KPI) support?

• 1

• 2

• 3

• 4

• 5

Which of the following is NOT an explanation of Work Standard?

• Requirement

• Standard

• Guideline

• Expectation

• None of these

Which of the following is not the purpose of carrying out Staff Performance Appraisal?

• Assess Staff Performance

• Recognize and Reward

• Tie Performance To Company

• Reprimand Poor Performer

• Staff Development Needs

Which of the following is NOT one of our Core Competency?

• Team Work

• Quality Focus

• Compliance

• Customer Focus

• Communication

Each competency in our Competency Framework is divided into different proficiency level. How many proficiency level do we have?

• 1

• 2

• 3

• 4

• 5

The following are definitions of Competency, EXCEPT

• Knowledge

• Skill

• Strength

• Behavior

• Attitude